faq

4. What warranty do your mats come with?

We guarantee that new mats do not have faulty construction or materials. If a manufacturing fault that deems the mat unusable is discovered in the first 3 months then Paws 4 Effect will repair or replace at their discretion. Exceptions to this warranty includes fair wear and tear, damage caused by improper use or misuse, harsh cleaning products and long term outdoor use. Commercial use is not covered by this warranty.

This warranty is in addition to under our consumer guarantee obligation.

Shipping costs for repaired or replaced mats will be the responsibility of the purchaser.

Note:
The eyelets in your mat are for staking through only (i.e. gazebo legs) and not for securing or tensioning of your mat. Please only use the tent loops in each corner for securing your mat. Care is to be used when removing pegs from the eyelets, do not pull at the mat when removing the pegs as you could cause the eyelet to come away from the plastic. Eyelets are not covered under warranty if improperly used as described above.


All our Designs have "Design Registration Pending".